Design in the Department for Education is about creating services that meet the needs of learners and those working in the education sector effectively and efficiently.

It involves understanding what the user needs to do, turning these into concepts and products, and ensuring that what we design aligns with accessibility and design standards.

Our design professions

Content design

Content designers make government information clear and understandable for everyone by:

  • producing clear, concise content using plain English and plain language
  • planning and managing content creation and strategies, delivery, and governance to ensure that it meets the needs of our users
  • ensuring that all content is accessible to people with disabilities, complying with level AA standard of WCAG 2.2

Find out more about the content design profession.

Interaction design

Interaction designers ensure that our users can use digital services in the most effective way possible. They focus on:

  • design products that are intuitive, reducing complexity and enhancing user satisfaction
  • build interactive prototypes and work with user researchers and service designers to iterate designs
  • work closely with developers to ensure that designs are properly implemented

Find out more about the interaction design profession.

Service design

Service designers are a key role in creating seamless, efficient, and effective services. Our service designers:

  • understand and visualise service processes to identify pain points and areas for improvement
  • collaborate across teams and professions including policy makers, product, and users to co-create outcomes
  • design supporting processes that enable seamless touchpoints both online and offline

Find out more about the service design profession.