We run a survey every September which asks several questions about how we're doing in the design profession, how well it's supported, funded and understood.
We use the Nielsen Normal Group - User Experience (UX) Maturity Model to understand maturity.
| Level | Maturity | Description |
|---|---|---|
| 1 | Absent | UX is ignored or nonexistent. |
| 2 | Limited | UX work is rare, done haphazardly, and lacking importance. |
| 3 | Emergent | The UX work is functional and promising but done inconsistently and inefficiently. |
| 4 | Structured | The organization has semisystematic UX-related methodology that is widespread, but with varying degrees of effectiveness and efficiency. |
| 5 | Integrated | UX work is comprehensive, effective, and pervasive. |
| 6 | User-driven | Dedication to UX at all levels leads to deep insights and exceptional user-centered–design outcomes. |
How we use the results
We use the results to inform our priorities for the design profession and prioritise inititatives.
As a result of running the survey in previous years, we have:
- changed how we get details of training needs
- created working groups to collaborate on cross-profession epics
- created a design profession strategy
- enabled digital teams to share their work in the open with design histories