We measure our maturity against the Nielsen Normal Group - User Experience (UX) Maturity Model. We run the survey every 6 months in March and September.
The 6 maturity levels are:
|1||Absent||UX is ignored or nonexistent.|
|2||Limited||UX work is rare, done haphazardly, and lacking importance.|
|3||Emergent||The UX work is functional and promising but done inconsistently and inefficiently.|
|4||Structured||The organization has semisystematic UX-related methodology that is widespread, but with varying degrees of effectiveness and efficiency.|
|5||Integrated||UX work is comprehensive, effective, and pervasive.|
|6||User-driven||Dedication to UX at all levels leads to deep insights and exceptional user-centered–design outcomes.|
We ran the first maturity survey in September 2022. This gave us a baseline measure and to identify any areas we need to focus on immediately.
You can view more details of the results by clicking on a month.
|Survey period||Maturity score||Responses|
|March 2023 (breakdown coming soon)||3||57|