We measure our maturity against the Nielsen Normal Group - User Experience (UX) Maturity Model. We run the survey every 6 months in March and September.
The 6 maturity levels are:
| Level | Maturity | Description |
|---|---|---|
| 1 | Absent | UX is ignored or nonexistent. |
| 2 | Limited | UX work is rare, done haphazardly, and lacking importance. |
| 3 | Emergent | The UX work is functional and promising but done inconsistently and inefficiently. |
| 4 | Structured | The organization has semisystematic UX-related methodology that is widespread, but with varying degrees of effectiveness and efficiency. |
| 5 | Integrated | UX work is comprehensive, effective, and pervasive. |
| 6 | User-driven | Dedication to UX at all levels leads to deep insights and exceptional user-centered–design outcomes. |
We ran the first maturity survey in September 2022. This gave us a baseline measure and to identify any areas we need to focus on immediately.
You can view more details of the results by clicking on a month.
| Survey period | Maturity score | Responses |
|---|---|---|
| September 2022 | 3 | 41 |
| March 2023 (breakdown coming soon) | 3 | 57 |